Terms of Service

Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at RAW115, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at RAW115 for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by RAW115 as well as other parties. This personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information in our catalog to you.

Processing & Shipping

At Raw115, we take pride in providing the highest quality raw hair extensions. To ensure each product meets our rigorous standards, we carefully prepare and customize each order. Please review our detailed Processing and Shipping Policy before placing your order.

Processing Time

• All orders require 2-3 weeks of processing time before they are shipped.

• This processing time is necessary to prepare, inspect, and package your custom hair extensions to ensure superior quality.

• Processing begins once payment has been successfully completed.

Shipping Time

• After processing, orders are shipped via the shipping method selected at checkout.

• Shipping times vary based on the method chosen:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-5 business days

• Overnight Shipping: 1-2 Business days

Order Confirmation

• By completing your purchase, you agree to allow 2-3 weeks for processing in addition to your selected shipping timeframe.

Order Updates

• Customers will receive email notifications for order confirmation, processing updates, and shipping details, including tracking information.

Refunds, Cancellations, and Chargebacks

• Refunds or cancellations cannot be processed once an order is placed.

• Chargebacks will not be honored if the processing and shipping timeframe outlined above has not yet elapsed.

• If you have any concerns about your order, please contact our Customer Support Team at [contact email/phone number] before initiating a dispute.

Contact Us

For questions or assistance with your order, please reach out to us at:

• Email: Service@raw115.co,

Thank you for choosing Raw115. We appreciate your patience as we create the perfect extensions for you.