Everything you need to know before your RAW115 arrives.
Hair & Quality
What makes RAW115 hair different?
RAW115 offers 100% raw Indian hair selected for a premium, natural finish. Our hair is double drawn for fuller-looking ends and, with proper care, is designed to be worn and loved for years.
Is RAW115 hair chemically processed?
Our raw Indian hair is selected to preserve the natural character of the hair. Because raw hair is not manufactured into a perfectly identical pattern, slight variations between bundles are part of what makes each selection unique.
How long can RAW115 hair last?
With proper installation, maintenance and storage, RAW115 hair can last up to five years. Longevity depends on how often the hair is worn, styled, colored and cared for.
Can RAW115 hair be colored?
Yes. Raw human hair can be professionally colored. We strongly recommend having any chemical service performed by an experienced professional, especially when lifting to lighter shades.
Ordering & Delivery
What delivery options does RAW115 offer?
RAW115 offers Standard Shipping, Express Shipping, and Same-Day NYC Delivery for eligible local orders. Available options and rates are shown at checkout based on your delivery address and order eligibility.
How quickly will my order ship?
Choose Standard Shipping for our regular delivery option or Express Shipping when you need your order sooner. Available shipping options, current rates and applicable delivery estimates are shown at checkout. Once your order is on the way, tracking information will be sent using the contact information provided with your order.
Does RAW115 offer same-day delivery?
Yes. Same-Day NYC Delivery is available for eligible local orders based on product availability, delivery area and courier availability. When your order qualifies, the same-day option and rate will appear during checkout.
How are same-day delivery rates calculated?
Eligible Same-Day NYC Delivery rates are calculated based on your delivery details and the courier pricing available for your order at checkout.
Can I change my order after placing it?
Contact RAW115 as soon as possible. Once an order has entered processing, fulfillment or delivery, changes may no longer be possible.
Bundles, Lace & Choosing Your Hair
How many bundles do I need?
The right amount depends on your desired fullness, length, texture and whether you are pairing your bundles with a closure or frontal. Longer lengths typically require more hair for a full look. Use our Shop by Texture experience to build your look with confidence.
What is the difference between a closure and a frontal?
A closure gives concentrated lace coverage and is a beautiful option for a polished, lower-maintenance finish. A frontal provides wider hairline coverage for more styling versatility.
What lace does RAW115 offer?
RAW115 lace pieces are designed for a seamless finish, with thin HD lace and a pre-plucked appearance where specified on the product.
Which texture should I choose?
Choose based on the finish you want and, when blending with your natural hair, how you plan to wear your leave-out. Our Shop by Texture experience can guide you through Straight, Wavy, Curly and Coily options.
Hair Care
How should I care for my RAW115 hair?
Treat your RAW115 hair like premium human hair: detangle gently, use quality moisturizing products, limit unnecessary heat, protect the hair while sleeping and store extensions carefully between wears.
Can I use heat on the hair?
Yes. Use a heat protectant and avoid excessive temperatures or repeated heat styling. Heat damage can permanently alter human hair, just as it can your natural hair.
How should I care for Curly and Coily textures?
Detangle gently in sections, add moisture as needed and avoid brushing the hair dry. Refresh the pattern with water and appropriate lightweight products rather than excessive product buildup.
Returns & Exchanges
Can I return or exchange my hair?
Eligibility depends on the condition of the product and RAW115's current return policy. Hair that has been altered, installed, worn, colored, cut or otherwise changed may not qualify. Please review the full Shipping & Returns policy before sending anything back.
What if there is a problem with my order?
Contact RAW115 promptly with your order details and clear photos when applicable. We want to understand what happened and determine the appropriate next step under our policies.
Styling Partners
Does RAW115 install hair?
RAW115 sells premium hair and can connect customers with independent styling professionals through the RAW115 Styling Network as that experience becomes available. Styling services are separate from your RAW115 hair purchase.
Are Styling Partners RAW115 employees?
No. Styling Partners operate independently and are responsible for their own services, pricing, availability and client experience. Any stylist booking is subject to the applicable Stylist Portal terms and the individual stylist's service policies.
Still need help?
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