Frequently Asked Questions

RAW115 offers 100% raw Indian hair selected for a premium, natural finish. Our hair is double drawn for fuller-looking ends and, with proper care, is designed to be worn and loved for years.

Our raw Indian hair is selected to preserve the natural character of the hair. Because raw hair is not manufactured into a perfectly identical pattern, slight variations between bundles are part of what makes each selection unique.

With proper installation, maintenance and storage, RAW115 hair can last up to five years. Longevity depends on how often the hair is worn, styled, colored and cared for.

Yes. Raw human hair can be professionally colored. We strongly recommend having any chemical service performed by an experienced professional, especially when lifting to lighter shades.

RAW115 offers Standard Shipping, Express Shipping, and Same-Day NYC Delivery for eligible local orders. Available options and rates are shown at checkout based on your delivery address and order eligibility.

Choose Standard Shipping for our regular delivery option or Express Shipping when you need your order sooner. Available shipping options, current rates and applicable delivery estimates are shown at checkout. Once your order is on the way, tracking information will be sent using the contact information provided with your order.

Yes. Same-Day NYC Delivery is available for eligible local orders based on product availability, delivery area and courier availability. Contact RAW115 before checkout to confirm availability and pricing for your location.

Same-day delivery is priced by location and current courier pricing. Contact RAW115 with your ZIP code and what you are ordering so we can confirm availability and your delivery rate.

Contact RAW115 as soon as possible. Once an order has entered processing, fulfillment or delivery, changes may no longer be possible.

The right amount depends on your desired fullness, length, texture and whether you are pairing your bundles with a closure or frontal. Longer lengths typically require more hair for a full look. Use our Shop by Texture experience to build your look with confidence.

A closure gives concentrated lace coverage and is a beautiful option for a polished, lower-maintenance finish. A frontal provides wider hairline coverage for more styling versatility.

RAW115 lace pieces are designed for a seamless finish, with thin HD lace and a pre-plucked appearance where specified on the product.

When choosing a texture for blending, start with your natural hair type and how you plan to wear your leave-out. RAW115 can help you compare Straight, Wavy, Curly and Coily based on your natural texture and desired finish.

Treat your RAW115 hair like premium human hair: detangle gently, use quality moisturizing products, limit unnecessary heat, protect the hair while sleeping and store extensions carefully between wears.

Yes. Use a heat protectant and avoid excessive temperatures or repeated heat styling. Heat damage can permanently alter human hair, just as it can your natural hair.

Detangle gently in sections, add moisture as needed and avoid brushing the hair dry. Refresh the pattern with water and appropriate lightweight products rather than excessive product buildup.

RAW115 hair products are final sale except where otherwise required by applicable law or expressly covered by our policy. We do not accept returns or exchanges because of a change of mind, incorrect length or texture selection, or installation preference. Please review the full Return & Refund Policy for details.

No. Closures and frontals are final sale and are not eligible for refunds. If your closure or frontal arrives materially damaged, defective, or incorrect, contact RAW115 promptly before installing or altering it. A verified covered issue may qualify for replacement only, not a refund, except where required by applicable law.

Contact RAW115 promptly with your order number and clear photos when applicable. Do not install, wash, cut, color, bleach or otherwise alter an item while the issue is being reviewed. We’ll confirm the appropriate next step under our policy.

RAW115 sells premium hair and can connect customers with independent styling professionals through the RAW115 Styling Network as that experience becomes available. Styling services are separate from your RAW115 hair purchase.

No. Styling Partners operate independently and are responsible for their own services, pricing, availability and client experience. Any stylist booking is subject to the applicable Stylist Portal terms and the individual stylist's service policies.

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